ABOUT US

Orders

How do you handle quality problems or defects?

Every order is inspected before packing. If non-man-made defects in material or workmanship are found, we will replace the goods or compensate in your next order. Our goal is win-win cooperation with every customer.

Do you offer OEM and ODM service?

Yes. We provide full OEM service with your private label, logo embroidery or printing, and custom packaging. For ODM, we work together with a professional design company to follow the latest trends in design, fabrics and colors.

How do I get a quotation?

Send us your style details, fabric requirements, quantity and target price via email or the inquiry form on our website. We usually reply within 24 hours on working days.

How do I start an order with Aisycle?

The process is simple: 1) send us your style, tech pack or reference photos; 2) we quote and make a sample; 3) you confirm the production sample; 4) we issue the Proforma Invoice; 5) production starts after payment is arranged.

What payment methods do you accept?

We accept T/T (bank transfer) and L/C (Letter of Credit). For new customers, we usually start with T/T. Detailed payment terms can be confirmed in the Proforma Invoice.

Can I place a small trial order before a bulk order?

Yes. We support small MOQ orders for startup brands and new customers. Many of our clients started with a trial order and grew into long-term programs. Sample fees can be discussed when confirming the bulk order.

What is your minimum order quantity (MOQ)?

Our standard MOQ is 500 pieces per color per style. For startup brands, smaller trial orders can be discussed - contact us with your target quantity and style.

How to handle the defects ?

If defects not man-made in material and workmanship, we will replace or refund the defects payment.

For a middle-sized factory as yours,how can you accept small trial orders?

–We have special team of 20 experienced workers to handle small trial order to ensure quality with 20% more paid

How to pay for the orders?

For single orders, please pay directly to our paypal account. Please contact us for other orders.

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